When Change Happens,
Opportunity Arrives.
The Greek philosopher Heraclitus once said, “The only constant is change.” Two millennia later, the modern workplace continues to prove him right.
My path into workforce innovation began when I was asked to lead the Age Affiliation group on the Critical Mass DE&I Board. What started as “sure, I’ll help” quickly grew into a true passion—and a natural extension of my UX background.
The fundamentals haven’t changed: understand the audience, solve for their needs, align stakeholders, secure executive buy-in, and collaborate with teams to make it real. The outputs simply take a different form—programs, policies, and processes instead of interfaces and flows.
Workforce innovation is a rare kind of win–win. It empowers employees to thrive while driving lasting value for organizations. It’s where design shapes the future of work—and where I’m uniquely positioned to deliver.
Innovation In Action:
Provides 40 hours of paid time annually for eldercare, now used by more than 10% of Critical Mass employees across four countries—and recognized by The Center On Aging & Work, AARP, and GSA.
For the first time ever, five generations share the workplace. This mentorship program bridges differences, builds common ground, and strengthens collaboration for a more inclusive culture.
